1. Home
  2. FAQ
FAQ

1st Game FAQ — all your questions, answered right here

From registration to withdrawals, bonuses to game rules — 1st Game You'll find answers to any questions about this on our FAQ page. If you can't find what you're looking for, please contact support.

50+
FAQs
8
Category
24/7
Bangla Support
2 min.
Average resolution time

What would you like to know about?

Registration & Login

Answers to all your questions about account registration, login issues, forgotten passwords, and account verification.

Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, and Rocket — including processing times and minimum amounts.

Bonuses & Promotions

Terms and conditions for earning and using the welcome bonus, cashback, free spins, and referral bonus.

Games & Rules

Rules, RTP, and provably fair information for slots, fish games, Sports Betting, and bingo.

Security & Privacy

Account security, KYC verification, data privacy, and how to protect yourself from fraud.

App & Technical

Everything you need to know about downloading, installing, updating, and troubleshooting the Android and iOS app.

All
Account
Payment
Bonus
Games
Security
App
Responsible Gaming
No questions found. Please try searching with different keywords.
Account, Registration & Login

1st GameSigning up on is quick and easy. Registration page Go to the registration page, enter your active mobile number, full name, date of birth, and a strong password. Verify using the OTP sent to your mobile. Your account will be ready in just 2 minutes. Registration is completely free.

First, make sure you're entering the correct mobile number and password. Check that Caps Lock is off. Try clearing your browser cache and attempting again. If you've forgotten your password, use the "Forgot Password?" option. If the problem persists, contact our support team.

No. Only one account is permitted per person. Opening multiple accounts using the same mobile number, name, or payment method is strictly prohibited and may result in all accounts being suspended.

KYC (Know Your Customer) is an identity verification process. For larger withdrawals, you may be required to submit a photo of your National ID or passport. This is in place to protect against fraud and underage gaming.

After logging in, some details can be updated via Profile Settings. Changing your mobile number requires KYC verification and support approval. Name changes are generally not permitted.
Deposits & Withdrawals

1st Gamecurrently supports deposits via bKash, Nagad, and Rocket. For a smoother experience, we recommend using the same mobile number for both your deposit and your registered account.

Minimum Deposit BDT 50 and minimum withdrawal BDT 100. Maximum limits vary depending on your account level and verification status.

Withdrawals are typically processed within 15 minutes to 2 hours. Larger amounts may take longer if KYC verification is incomplete. Processing may take slightly more time on bank holidays.

Please be patient — it can sometimes take 5–10 minutes. Note your payment reference number, and if your balance hasn't been credited within 30 minutes, contact support with that reference number.

1st Game No additional charges are applied on deposits. However, your mobile banking provider may charge a transfer fee.

A withdrawal request can be cancelled while it is still in "Pending" status. Once processing has begun, cancellation is no longer possible.
Bonuses & Promotions

A 100% welcome bonus will be automatically credited on your first deposit after opening a new account. For example, deposit BDT 1,000 and receive an extra BDT 1,000 in bonus funds. To view the terms and conditions for using the bonus, Terms & Conditions Read.

Each bonus has its own Wagering Requirement (WR). Typically, you need to wager 10x–30x the bonus amount. Once the WR is met, the bonus is converted to your main balance and can be withdrawn.

Share your referral code with a friend. When they register using that code and make their first deposit, you will receive a referral bonus. For current referral bonus details, Promotions page View.

Daily Login you earn points. Log in for 7 consecutive days to unlock a special bonus. Log in for 30 consecutive days and your VIP points are doubled. Points can later be converted into cash or free spins.

Yes. If you'd prefer to deposit without a bonus, simply select the "Decline Bonus" option during registration or before making a deposit. Deposits made without a bonus generally have no withdrawal conditions attached.
Games & Rules

1st Gamefeatures Slot Games, Fish Game, Sports Betting, Bingo And many more. With hundreds of games in total, new titles are added every week.

Yes. 1st GameAll slots and fish games on use certified RNG (Random Number Generator) technology. The RTP (Return to Player) percentage for each slot is publicly available. Sports Betting operates with live odds.

Bet on major sports including cricket, football, tennis, badminton, and basketball. Live betting is also available for big tournaments such as IPL, BPL, the FIFA World Cup, and EPL.

If you lose connection, the game will temporarily pause. Reconnecting will resume the game. If disconnection occurs during a spin in a slots game, the server-side outcome will be considered final.

Yes. Many slots have a demo mode where you can learn the rules without wagering real money. Free spins earned from bonuses can be used in real-money gameplay.
Security & Privacy

Yes. 1st Game All data is secured using SSL 256-bit encryption. Your personal information is never shared with third parties. For more details, Privacy Policy View.

After logging in, go to Profile → Security → 2FA to enable it. Your identity will be verified via an OTP sent to your mobile. With 2FA enabled, your account stays secure even if your password is compromised.

Change your password immediately and notify support. End all active sessions on your account. If you haven't enabled 2FA yet, do so right away.

No, never. 1st Gamestaff will never ask for your password, OTP, or card number via phone, SMS, or email. If anyone requests this information, they are a fraudster — do not share anything.
App & Technical

Android & iOS App Download Page Completely free to download. Only use the official site to ensure a safe download.

After downloading the APK, go to your phone's Settings → Security → enable "Install from unknown sources." Then tap the APK file to install. Once installation is complete, disable that setting again.

Force close the app and reopen it. Check your internet connection. Clear the app cache. Make sure you have the latest version installed. If the problem persists, uninstall and reinstall the app.

Yes! The app offers fingerprint/Face ID login, faster loading, push notifications, and app-exclusive bonuses. It also uses less mobile data than the website.
Responsible Gaming

After logging in, go to Account Settings → Responsible Gaming to set your daily, weekly, and monthly betting limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Self-exclusion is available from 6 months up to permanently, blocking all login, deposit, and gameplay activity. To learn more, Responsible Gaming View page.

1st Game Contact our support team — we'll assist you with complete confidentiality. Talk to a family member or trusted friend. Use Responsible Gaming tools such as cooling-off periods or self-exclusion.
Category List
Account & Login
Deposits & Withdrawals
Bonuses & Promotions
Games & Rules
Security
App & Technical
Responsible Gaming

Didn't find your answer?

Our support team is available 24/7 and ready to assist you.

Live Chat

Log in and use Live Chat for instant help. Average response time is 2 minutes.

Log In
Email Support

For detailed issues, reach us by email. You'll typically receive a response within 1–3 hours.

Help Center

Terms & Conditions, Privacy Policy, and a detailed Responsible Gaming information hub.

Rules Privacy Responsibility
Pro Tips: Providing a description of the issue along with screenshots helps our support team assist you more quickly. Always note your transaction ID for any payment-related issues.

About 1st Game

1st Game is a trusted online gaming platform in Bangladesh with millions of members enjoying games every day. This FAQ page provides clear, detailed answers to the most commonly asked questions.

From registration to withdrawals, bonuses to Responsible Gaming — we maintain full transparency on every topic. 1st GameOur goal is to ensure every experience you have with is a positive one.

Please note, 1st GameGaming on is strictly for users aged 18 and above. Please follow responsible gaming guidelines and always play within your budget. If you feel you have a problem, use our responsible gaming tools or contact support.

Important: This FAQ is updated regularly. Always check the official site or contact support for the most up-to-date information.

Got your answer? Start playing now!

Join 1st Game and enjoy the best gaming experience in Bangladesh. New here? Register for free.

Free Registration App Download
Have more questions? Find them here
Detailed answers to 50+ questions
Live Support in Bangla 24/7
Average response time of just 2 minutes
FAQs are updated regularly
বাংলা