1st Game Privacy Policy — Our Commitment to Protecting Your Information

1st Game We place the highest importance on the privacy of every player in Bangladesh. We understand that sharing your personal information online is a matter of trust — and protecting that trust is our foremost responsibility.

This Privacy Policy applies to the following:

• Visiting and using the 1stgame.xyz website.
• Using the Android and iOS mobile apps.
• Account registration and login process.
• Payment and withdrawal transactions.
• Contacting customer support.

1st Game We collect certain information necessary to provide our services. Full details are outlined in the table below:

1st Game Data is collected in the following ways:

• Provided Directly: Information you provide directly when filling out the registration form, updating your profile, or contacting support.
• Automatically Collected: Certain technical information is automatically collected from your device and browser while you browse the website.
• Transaction Records: Details of every deposit, withdrawal, and gaming session are stored securely.
• Cookies and analytics: Cookies are used to analyze website performance.

We only collect the information that is necessary — nothing more.

1st Game Collected information is used for the following purposes:

1. Account management and verification — Confirming registration, keeping logins secure, and verifying identity.
2. Payment Processing — Processing deposits and ensuring fast withdrawal of winnings.
3. Customer support — Reviewing history to resolve your issues quickly.
4. Security & Fraud Prevention — Detecting suspicious activity to protect your account.
5. Responsible Gaming — Analyzing gaming patterns to identify problematic behavior early.
6. Legal compliance — Maintaining records necessary to comply with applicable laws and regulations.
7. Service Improvement — Analyzing user experience to continuously improve the platform.

1st Game Your information is not generally shared with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the minimum information required to process bKash, Nagad, or Rocket transactions is shared.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Sharing information with regulatory authorities is a legal obligation in cases suspected of money laundering or fraud.
• Technology Service Providers: Limited technical data is shared with hosting and security service providers, who are bound by strict confidentiality agreements.

1st Game The website uses cookies to enhance your browsing experience. The types of cookies we use are:

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the website will not function properly.
• Performance Cookies: Analytics data is collected to understand which pages are most frequently visited.
• Functional Cookies: Helps remember your preferred language and settings.

How to manage cookies

Cookies can be disabled or cleared from your browser settings. However, disabling essential cookies may cause issues with your login session.

1st Game Industry-leading technology and practices are followed to protect your information:

• SSL 256-bit encryption: All traffic to and from the website is encrypted.
• Firewall Protection: A multi-layered firewall system blocks unauthorized access.
• Regular Audits: Independent security experts conduct regular system audits.
• Staff training: All staff with access to data protection systems undergo rigorous training.
• Data Minimization: Only essential information is stored.

As a member of 1st Game, you have the following rights regarding your own information:

1st Game We do not retain any data beyond the period for which it is needed. The general rule is:

• Account information: For as long as the account remains active and for 6 months after closure.
• Transaction Records: Up to 5 years as required by legal obligations.
• Customer support chat: Up to 3 years.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the applicable retention period, data is securely deleted or anonymized.

In line with changes in technology and applicable laws, 1st GameThe Privacy Policy may also be updated from time to time. In the event of significant changes, we will:

• We will post a clear notice of the changes on the website.
• You will be notified at your registered email address.
• The date at the top of this page will be updated accordingly.

Continued use of our services after any changes have been made will be considered acceptance of the updated policy. For any privacy-related questions, please contact our support team.

For more information, visit our Terms & Conditions and Responsible Gaming View page.